Silicon Valley Mechanical is located in the heart of San Jose and an Industry leader in HVAC Construction, Plumbing & Piping and 24/7 Service across the Bay Area. At SVM, we pride ourselves on our people and commitment to not only provide a trusted service for our customers, but also create a warm welcoming atmosphere that inspires innovation and creativity.
The Service Sales Coordinator will be responsible for supporting the Sales Management Team. The Sales Coordinator will act as the liaison between the field employees and Service Sales Account Manager for our Strategic Accounts.
We provide opportunities for career growth and development.
We prioritize a balanced lifestyle and offer a Positive Pulse Program to our employees, focusing on professional, financial, health and wellness workshops.
We love giving back to the community and offer various volunteer opportunities.
We provide educational reimbursement for those who want to further their career.
Our breakroom is one of a kind with great food & beverage amenities and fun activities.
Our gym and weekly workout classes are available to all employees.
We welcome innovation and creativity at all levels.
We offer a competitive salary and robust benefits package.
What You Will Do:
Assist sales teams with pre-sale and post-sale activities.
Communicate with customers verbally and written as required by Service Account Manager.
Maintain customer sales log as required by Service Account Manager
Review quoted work orders received from the field.
Create and process purchase orders within assigned area.
Generate pricing proposals for new customers and field quoted work/recommendations.
Follow up with SVM customers weekly on submitted proposals.
Maintain assigned area’s quoted repair log and communicate to team during office meetings.
Order various HVAC Mechanical service parts for new and existing customers within assigned area.
Communicate lead time for parts ordered to assigned team.
Assist area Foreman as needed with customer questions or concerns.
Process warranties as required for assigned service team.
Support Service Team with other tasks as business requires.
Perform other duties and responsibilities as required with the Service Department.
What it Takes:
High School Diploma or equivalent required.
3-5 years experience as a Dispatcher or similar role required.
2-3 years experience with a Mechanical Contractor required.
Knowledge of HVAC systems and terminology required.
Ability to communicate effectively verbally and written with team members and customers.
Maintain professionalism with SVM employees and customers.
Ability to work within a team environment, maintain organization and meet deadlines.
Ability to build relationships.
Strong problem solving skills and ability to handle customer disputes.
Proficiency in Microsoft Office required.
The employee may be required to remain in a stationary position for long periods of time.
The employee may be required to occasionally move around the office.
The employee may be required to lift, push or pull up to 10 lbs.
While performing duties to the job, employees may be required to keyboard for prolonged periods.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.
SVM has returned to office and employee safety is our top priority. We are continuing to monitor city, county, state, and federal guidelines to ensure we are in line with current protocols. If you have any questions regarding COVID safety, please contact our HR team for clarification.
Locally based San Jose firm, Silicon Valley Mechanical, is a full service mechanical contractor, specializing in design-build commercial HVAC, plumbing, and service / maintenance, including 24-hour emergency services. Our commitment to being industry experts, providing quality service, continuous improvement, and a collaborative culture has afforded us the ability to design and execute all our projects with the utmost success and quality.
With our 130,000 SF office and fabrication facility, our project teams are able to design, manufacture, and stage ductwork, piping, and pre-skidded equipment ready for delivery and installation. We are committed to excellence and constantly increasing efficiency by detailing and fabricating utilizing the latest 3D design and manufacturing technology; in turn allowing your project(s) to be completed within your schedule and budget.